Shipment conditions
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Our Service
Exclusively for Business Customers and Public Applicants (Schools, Universities, Public Authorities).
Would you like to order as a private customer? - Then please click here.
Prices are in £ ex-works, excluding packaging plus valued added tax. Prices confirmed are correct according to the date of order. Prices are subject to change.
Minimum quantity surcharges
For goods below GBP 12.50, charge GBP 15.00
For goods below, GBP 25.00, charge GBP 7.50
98% of norelem products are available directly from stock. On request, orders received by telephone before 16:30 (Friday 12:00) can leave our premises on the same day and you'll receive them on the next business day.
If you do not specify a shipping method, we will choose the least expensive transport option. All consignments are insured for transport. Delivery ex works, according to Incoterms 2010.
You can find more information about our shipping costs here
Packaging is calculated at net cost price. All used packaging material that is returned will not be accepted. We predominantly use recyclable and environment friendly fillers.
- Our invoices are payable within 30 days from the date of invoice. For payments within 10 days we offer 2% discount on the invoice amount provided that all invoices have been paid.
- Credit card (Mastercard and Visa)
- PayPal
In general we do not accept the return of goods that have been correctly sold and delivered. Exceptions can only be granted in special cases where a previous agreement has been made. The return of goods is made at the expense of the sender. Only items in sound condition can be returned to stock and credited. Return of goods are only accepted when accompanied by a copy of the delivery note. Custom made parts are generally excluded from return.
Quality Management
Our guarantee of ensuring superior quality is reflected in how we see ourselves and our certifications. We believe quality management to be a continuing process of responding quickly and decisively to new requirements. By actively developing work processes as well as thinking and looking ahead, we can guarantee the satisfaction of both our customers and employees.